AI calling voice will identify itself to humans: Google

Adjust Comment Print

In an article published by UNSW today, the university's AI expert and SEIT professor Hussein Abbass said Google's AI demonstration, although amusing, raised an important question: do you have the right to know you are talking to a machine?

A conversation with Duplex flows, "ums" and "mmm-hmms" are thrown in for good measure, and it's probable the person on the receiving end has no idea they are speaking to a machine. That could present thorny issues for the future use of AI. It hasn't reached a level where it can hold an open-ended conversation like people do.

"If AI Duplex identifies itself as an automated robot or the alike, then it will be up to the human to decide if he/she wishes to continue the conversation", he said.

During its I/O developers conference this year, Google revealed its voice-based digital assistant using artificial intelligence "Duplex" that has the capability to speak in as close to a human voice as possible, male or female. Unlike the robotic voices we've grown used to over the years-Siri, Cortana, and even Google's Assistant-the Duplex AI was surprisingly convincing, using words like "um" and expertly changing the inflection of its voice. "Is it going to encourage rampant disrespect and awfulness as we learn that some human voices are not really human?"

"We will need to be considerate about how we've got this interaction while we are experimenting with it", Matias said.

Champions League: 4 times refereeing decisions went in Real Madrid's favour
He continued: "I believe that the Argentinian national team without Lionel Messi wouldn't be a contender". Liverpool have been on an exceptional journey in the UEFA Champions League this season.


Scott Huffman, an executive on Google's Assistant team, said the response to Duplex was mixed.

Android P is only available in beta mode for now, with eligible devices including the Google Pixel, as well as some Sony, Xiaomi, Nokia, Oppo and Vivo phones. Google Duplex works with the Google Assistant. The post goes on to read that "we want to be clear about the intent of the call so businesses understand the context".

It's unclear how the company will navigate existing telecommunications laws, which can vary by state or country. Still, the privacy implications are potentially startling, especially when Google already handles most of your data.

"It seems like something that would be helpful for our clients", said Katherine Esperanza, co-owner of the Slick & Dapper barbershop in Oakland, California. Moreover, a lot of people think that it is an ethical breach by the caller if the other person does not know that he/she is talking to a software or a Digital Assistant.

This has lead to a discussion surrounding the ethics of an AI powered robot essentially making a phone call for you. The Federal Communications Commission has also been grappling with rules for robocalls, the unsolicited and automatically-dialed calls made by telemarketers. If it's announcing at the beginning of the call that it's a bot, would businesses be more likely just to hang up on it?

Comments