Mosier said personal information that may have been compromised includes, name, address, Duke Energy account number, account balance and banking information, if the customer paid by check.
According to Duke Energy officials, a vendor who owns one of the networks the company uses to process payments at walk-in locations said last Friday that it identified a potential compromise of personal information affecting about 1.6 million customers, including 374,000 from Duke Energy. The company said that it has found no proof that data was stolen, but has found enough evidence to treat the vulnerability as a data breach. The Vancouver, Canada-based company's customer base is mostly in the US.
On November 10, PayPal announced that it suspended TIO's operations after it discovered security vulnerabilities in the firm's platform and issues with its data security program that "did not adhere to PayPay's information security standards". TIO Networks operates over 60,000 bill payment kiosks across North America and has over 14 million registered users who use its services to make bill payments for wireless connections, cable, utilities, and other kinds of purchases. "We will continue to communicate important updates to customers".
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TIO Networks has begun notifying those potentially impacted by the security issue and PayPal has signed up credit reporting agency Experian to provide free monitoring for 12 months to customers which have been verified as victims.
PayPal said its customers are unaffected by the breach as the TIO systems are separate from the PayPal network. The leak apparently happened through TIO networks - a company that PayPal recently acquired. "We sincerely apologize for any inconvenience caused to you by the disruption of TIO's service".