Yes, it boggles the mind, but a redditor going by the name of MAKES_PEOPLE_MAD had their brand new Pixel 2 XL device greet them with a "Can't find valid operating system". This confirms reports of many users who feel that the Pixel 2 XL was not charging at its full potential.
Notice how the wattage starts at about 15W in the very beginning, but quickly switches down to just over 10W in the graph. Without an operating system, the devices are essentially useless. Spent an hour on the chat with two different customer service reps and they are wanting to send me a replacement phone.
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This is not the first issue that has hit Google from the device's production line as recently a Pixel 2 buyer on Reddit claimed that he received a unit despite it failing the quality control which is a standard test done before shipping the handset. Users are certainly outraged since Google promised its users a premium smartphone and although the device is fairly expensive, consumers have faced several issues with the device already.
Fortunately for the unlucky redditor, Google has dealt with the issue by reportedly agreeing to replace the faulty Pixel 2 XL and also throwing some Google Play Store credit to squash the bitter taste in the mouth. "The warranty extension moves this problem to the back burner, but there is nothing in writing committing Google to stand by this product if burn-in becomes an issue in the future".