In response to a thread on the official Overwatch forum titled "report system is a failure", Overwatch chief Jeff Kaplan revealed Blizzard's road map for tackling unsavoury behaviour in-game. "The reporting and punishment system is now one of our prime focuses", he wrote, adding that an already-recorded developer update on the issue was coming "very soon". Blizzard has short, medium, and long-term plans for improving the system, and Kaplan admitted that the developer has not done a great job at keeping fans in the loop.
Blizzard will also be increasing the length of suspensions, and eventually hopes to do away with silences altogether by making suspensions and bans the standard punishments for most offences. There is also a manual GM account suspension for "massive griefing" levied.
Following the way Kaplan publicly exposed a player who was banned for a week after being reported more than 2,000 times, another player took issue with 2,000 reports equating to merely a week ban. "We also want to increase the email notification system to other forms of reporting as well as work on an in-game notification system to let you know that your reports are doing something". Effectively, Blizzard will begin banning the worst "boosting/throwing" offenders and players who otherwise manipulate skill rating much quicker. He explained, "We really want to work on systems that encourage positive behavior and reward good players". By the by, if you notice your favorite heroes acting a little different, it's not the new map: The Overwatch team tweaked Roadhog, Orisa, Widowmaker and Junkrat, so check the notes for today's patch.
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"It really bums us out to spend so much time punishing people for being bad sports", he wrote. We like making cool, fun game systems - that's what we do for a living.
"Like it or not, this is an "us, the Overwatch community problem" and not just an 'Overwatch team problem.' For better or for worse, we're in this together".